HiAn
Support
If the answer is not below, write to us. A person reads it, and you will hear back within two working days.
Common problems
I paid and nothing unlocked
Open Subscription in the app and tap Restore purchases — that re-reads your subscription from StoreKit. If it still does not unlock, check that your device is signed in to the Apple ID you paid with. If the problem persists, email support@hian.study with your App Store receipt and we will sort it out.
I changed phones and my progress is gone
Progress lives on the device by default. If you had signed in with Apple on the old phone, signing in with the same Apple ID on the new one brings it back. If you never signed in, we are sorry — there is no copy on our side, because we never had one.
How do I delete my account?
In the app: Settings → Account → Delete my account. That removes your identity records, progress and entitlement from our server. Learning data on that phone is left alone and goes away when you delete the app.
There is no sound
Check the silent switch on the side of the phone. HiAn is configured to play in silent mode, but a call or another app holding the audio session can block it briefly. Force-quitting and reopening the app clears it in almost every case.
I found a mistake in the content
Please tell us at support@hian.study — which phrase, and what is wrong with it. The curriculum is updated every release and corrections go through a native-speaker review before they ship.
When is the Android version coming?
There is no date yet. HiAn is currently an iPhone app and needs iOS 17 or later.